Friends and Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

2024

April 2024

Very good76
Good26
Neither good nor poor4
Poor4
Very poor  3
Don’t know4
Comments-The reception staff very helpful Drs very understanding helpful too
-Nurse was on time and kind Surgery clean
-I contacted the GP via Patches I received a response within an hour of sending in the request which was actioned quickly The GP then followed up with a phone call
-The surgery is really efficient and caring there are always appointments relatively quickly it s easy to order medication and get in touch on the phone
-On the whole The doctors and nurses are all blessed with a can do attitude
-Very easy to make an appointment It was on time and generally delightful Thank you

March 2024

Very good77
Good47
Neither good nor poor12
Poor6
Very poor  2
Don’t know3
Comments-I’m happy with the service provided by my surgery Also all GP are extremely very helpful and act with a a lot of professionalism
-The surgery has improved a lot since moving from Redcliffe Street and we now have some wonderful Doctors
-So efficient and extremely friendly staff
-Professional friendly staff use of technology for appointments and medication All good
-Clean airy venue Pleasant reception staff

February 2024

Very good181
Good77
Neither good nor poor16
Poor2
Very poor  6
Don’t know2
Commentsvery happy with this surgery – all the team are tremendously friendly and helpful. thank youVery professional, efficient and friendly- absolutely first class over all the years that I have known it.
 The Team is very attentive, the secretaries are vet nice and the GP really take care of you I had many request due to private fertility treatment and Orthopedic injuries and the Team helped me and supported me as fast as they could I can only thank them for their help and professional care.
 In January, I was seen at Earls Court Medical Centre the day after my call and prescribed antibiotics for a chest infection. The reception are always very lovely on the phone. I have had a doctor on the phone & he was very helpful. I have had a lady Doctor on phone & also very helpful. I had my second jab for my cholesterol with Mr K Who I may say is the best person in all the yrs I have had this from the age of 30 something I could not feel anything at all he is wonderful.I received a text requesting I take a blood pressure reading. I don’t have the necessary equipment at home so rang the surgery and was told that a machine was available if I called in. The receptionist I saw was very helpful, explained how to use the machine and I was able to take the reading there and then. A smooth and efficient visit to the surgery.
 The staff are very helpful and kind.

January 2024

Very good83
Good35
Neither good nor poor9
Poor8
Very poor  5
Don’t know1
CommentsI liked the doctor I spoke to(Dr A despite the fact we had never spoken before. She explained the results of my blood test very clearly.I had my blood taken by a nice and polite gentleman with no problems.Friendly staff, provide good follow up and deliver helpful adviceThe health specialist was professional.Lovely staff and beautiful building

2023

December 2023

Very good59
Good12
Neither good nor poor5
Poor3
Very poor  0
Don’t know1
CommentsAppt on time – went through smoothly – and very pleasant member of staff who made the experience non-stressful. But this is always the case! Violet Melchett is staffed by Redcliffe staff. Redcliffe Surgery has simply transferred its quality services to Violet Melchett and long may Violet Melchett continue in Redcliffe vein.Nurse J is superb: wonderful injection giver and so expertHCA was kind and considerate and assisted by Lorraine I was completely at ease and relaxed during the ECG procedure.The doctor called back quickly. The receptionist was very helpful. The doctor I saw was really helpful. I felt heard and not dismissed. I’m really blessed to have such amazing services near me. The place looked very clean including the toilet. I was apprehensive about Redcliffe moving but my faith has been restored.Alway very helpful, courteous and efficient

November 2023

Very good34
Good3
Neither good nor poor2
Poor0
Very poor  3
Don’t know0
CommentsI had a requested phone appointment from Dr G. Caring and efficient. I’ve had the appointment at royal marsden and all is well. Thank you!Helpful staff, very good call back service and availability of emergency appointmentsThe staff from the reception to the nurses and doctors are always king and helpful.The nurse was very polite and did a very good job!Short waiting time, efficient doctor, a quick in and out and got all I needed to do.I was seen quickly, and the Doctor was very pleasant

October 2023

Very good41
Good8
Neither good nor poor2
Poor0
Very poor  0
Don’t know0
CommentsAppointment on time and the nurse was amazing The staff was very helpful, polite and caring. Spoke to a doctor who sorted out my problemEverything went smoothly. I went in to have my BP checked. Because the Doctor I saw listened to my concerns and appreciated why I was concerned, answered all my questions and opened the door for me for the future should I need further help.

September 2023

Very good45
Good18
Neither good nor poor5
Poor0
Very poor  0
Don’t know3
CommentsPatches works well. N usually replies very quickly. very efficient and pleasant nurse, and I hate needles…! Thorough examination by doctor including chest x-ray & blood tests, twice for each. Also follow-up appointment to discuss results and further actions. Always great service, friendly staff & amazing doctors indeed Very friendly and welcoming couple with high level of clinical professionalism

August 2023

Very good59
Good12
Neither good nor poor2
Poor0
Very poor  1
Don’t know0
CommentsEasy to make an appointment arrived early and was seen early  all very efficient.Punctual, professional, steps explained.Seen on time and nurse was very informative with results.Caring and considerate treatment with patience.Reception staff helpful, waiting time short, HCA helpful and efficient.Good customer service. 

July 2023

Very good85
Good23
Neither good nor poor5
Poor0
Very poor  7
Don’t know0
CommentsEasy to get appointment very pleased with the service.The gp was very accommodating, relaxed and friendly and smiley.I arrived a few minutes late for my appointment and everyone was very understanding.The receptionists are very helpful and compassionate and empathetic.I thought the service at violet Melchett was very good and prompt. It’s always a pleasure to visit violet Melchett surgery, as its very clean and open space.Got an appointment on the same day as econsult.

June 2023

Very good46
Good11
Neither good nor poor4
Poor4
Very poor  2
Don’t know2
CommentsDoctor very polite, checked both my ears, answered my questions and offered a satisfactory solution.The receptionist was helpful and the reception area was clean and welcoming. I wasn’t kept waiting and I found Dr very helpful and thoughtful..Staff at reception are very efficient and helpful.Calls are quicker and reception are very helpful and responsive to queries.Dr listened to my concerns and took right action.Quick response. 

May 2023

Very good130
Good21
Neither good nor poor6
Poor7
Very poor  9
Don’t know9
CommentsVery kindly organised an appointment on the phone with a pharmacist.My appointment with Mr T went very well. He saw me exactly at the appointed time and was very clear and attentive and I left with a diagnosis and treatment plan. Very encouraging and overall a very positive experience.Staff polite and friendly. Waiting time was short.Excellent service receptionist very polite and HCA very professional and answered all my questions.Great venue,great service, great gp.Nice nurse, excellent treatment and very quick.

April 2023

Very good64
Good17
Neither good nor poor7
Fair7
Poor10
Very poor0
Don’t know0
CommentsExcellent, efficient, empathetic and great service.I was seen promptly and attended to including referral for tests at the hospital same day! Very efficient thank you.Always lots of information and knowledge which is what you need when you are unwell.I contacted you by Patches. I received a call from a doctor within about 90 minutes and was offered a same day appointment.Tentative caring & good communication.Everybody was very friendly and everything was well organised.