Comments, Suggestions or Complaints 

We hope you will find our surgery friendly and efficient.  In any organisation however, things can go wrong.  If this happens we would like you to tell us.

If you have any suggestions about how we can improve our services to patients please contact the Practice Manager via email We will aim to respond to any issues within two working days. 

Further written information is available regarding the complaints procedure procedure here.

In addition to the Practice Manager, you do have the option of referring any issues to the Patient Advice and Liaison Service for Kensington & Chelsea. Their details are:


If you are unhappy with the response from the Local health Authority or PALS you can also contact the Health Service Ombudsman using the details below: 

Patient Advice & Liaison Service (PALS)
Kensington and Chelsea PCT
Courtfield House
St Charles Hospital
Exmoor Street
London W10 6DZ
Tel: 020 8962 4547

Health Service Ombudsman
Millbank Tower
Tel: 0345 015 4033